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We want your stay to be as easy and as stress-free as possible, so please see below a list of frequently asked questions.

If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01479 821203.

What time is check-in and check-out?

Check-in is from 3pm and check-out is by 11am.

Can we have a late check-out?

If availability allows yes, with an extra charge of £10 per hour being incurred.

Can we check-in early?

If availability allows yes, with an extra charge of £20 per hour being incurred.

Do you have ground floor bedrooms?

Yes, we have seven rooms on the ground floor.

Does your hotel have a lift?

Yes, we do to all floors.

Do you have wheelchair access?

Yes, our restaurant, bar and lounge are on the ground floor and ramp outside to come into the hotel.

Do you have bedrooms with walk-in showers?

Yes, however we only have a limited amount of rooms with these facilities.

How do I cancel my booking?

If you have booked direct with us, please call 01479 821203 or email
If you have booked via a travel agent or other online booking site please contact them to cancel.

What is your child policy?

We have ideal family rooms available for three and four people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = free of charge, 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01479 821203 to check availability and to book or email

Is there WiFi available in the bedrooms?

Yes, WiFi is free of charge in our bedrooms.

Do you offer 24-hour room service?

We only offer room service during kitchen hours and this can lead to a longer wait during peak times.

Does your room have ironing facilities?

Yes we do, they are available on request.

What time is breakfast served at?

Please see times here

Do you have a laundry services?

We offer outside laundry services. This service is next day delivery and will be returned to the hotel by 4pm. This service is only operated Monday and Saturdays. For more information please ask reception.

Are dogs welcome, if so what is your dog policy? Is there a dog limit?

Yes, dogs are welcome for £10 per dog per night (max three dogs), dogs are not allowed in dining areas however they are allowed in public areas.

Are children allowed in the restaurant?


What are the opening times of the bar?

Please see times here

What are the opening times of the restaurant?

Please see times here

Does the hotel provide a wedding venue services?

Yes, find more information on our wedding page

Are there hairdryers in the bedrooms?

Not in all rooms, however please contact reception should you require one.

Is there a local taxi service?

Yes, please ask reception.

We are celebrating a special occasion, what can you do for us?

If you are celebrating a special occasion take a look at our accommodation extras on the following link

Is there baby changing facilities in the hotel?

Yes, we do have a baby changing unit in our ladies toilet in the hotel.

Can an extra bed or cot be provided?

Yes, we do have cots and some extra beds that can be provided.

Is there a local bus service?

There are buses from the hotel to Grantown which is 5 miles away and to Aviemore and Inverness.

Do you have storage for bikes/skis?

Yes, we can provide an area within the hotel for storage of bikes and skis.

Are you able to provide drying facilities?

Yes, we can hang clothes that are needing dried in our drying room (this is where we store our washing machines).

Is there live entertainment?

Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email.

Do you offer car parking and is it free?


Does parking have to be booked?

No, booking is not required but please do let us know if you plan to arrive early and leave your car.

Do you have disabled parking?

Disabled bays are available near the hotel entrance. Subject to availability.

Is there a rechargeable point for electric cars?

Unfortunately not, however this may be something we look into in the future.

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